The available payment providers are shown at checkout. PayPal processes purchases made through PayPal; Freemius acts as Merchant of Record for purchases made through Freemius. Your checkout shows the amount, currency, and applicable taxes before you confirm a purchase. One-time PayPal purchases may offer guest card checkout where PayPal makes it available. PayPal subscriptions require a PayPal account. Subscriptions renew automatically until canceled.
Prepaid time packs
ApplicantAlly offers subscriptions and one-time interview-time packs. Packs do not renew automatically, and unused pack time does not expire. Usage is deducted while an interview session is active. Subscription time is used before extra time from packs and bonuses.
Subscriptions and monthly allowances
Subscriptions renew automatically at the payment period selected at checkout. Available periods depend on the payment provider: PayPal supports 1, 3, or 6 months; Freemius supports monthly subscriptions. The full payment for that period is charged upfront. Interview hours become available monthly on the subscription anniversary; paying for 3 or 6 months does not unlock all monthly allowances at once. Unused subscription hours expire at the monthly reset and do not roll over.
Canceling automatic renewal
Open Billing and use Manage billing or Cancel subscription to manage automatic payments with the provider used for your subscription. Cancel before the next renewal to stop the next payment. After cancellation, monthly allowances continue until the end of the period already paid. One-time pack hours and extra bonus time remain separate and do not expire at the monthly reset.
Cancellation and refunds
Canceling automatic renewal does not itself refund a previous payment or the unused part of a paid period. To request a refund for an initial subscription payment or a renewal, contact ApplicantAlly support with the relevant receipt. Requests are reviewed under this policy and applicable consumer law. An approved refund may remove the time and promotional bonuses associated with the refunded payment. Failed renewal payments do not grant a new subscription allowance until payment is confirmed.
Setup issue review
If ApplicantAlly does not work on your setup, contact us within 7 days of purchase. We will help troubleshoot and, where appropriate, review your refund request. This setup review does not guarantee that a refund will be approved, and it does not limit any mandatory consumer rights you may have.
Refund reviews and payment disputes
ApplicantAlly reviews refund requests based on eligibility, timing, usage, the reason for the request, and applicable consumer protection laws. A request may result in a full refund, a partial refund, or a decline. PayPal handles disputes for PayPal payments under its applicable terms. For purchases through Freemius, the sale and refund terms shown at checkout also apply, and Freemius handles payment disputes as Merchant of Record. This policy does not limit mandatory consumer rights.
PayPal User Agreement and PayPal Purchase Protection.
How to ask for help
For setup issues, failed access, billing questions, receipts, or refund requests, email [email protected] with the account email, approximate purchase date, payment provider, transaction or invoice reference, and a short description of the issue.